Last September, Eurocopter launched its Keycopter customer portal.
Since mid-February 2008, American customers have had access to this
service, which was initially accessible
to direct customers in Europe only.
Keycopter is available 24 hours a day and helps
clients to manage and maintain their helicopters.
It offers a range of services from checking the price,
lead time or availability of spare parts to placing an
order online and tracking that order up to delivery.
Customers can also use Keycopter to consult
invoices, and check parts or part numbers using
the IPC. The standard forms that are used to send
parts for repair or overhaul can now be filled in automatically.
Keycopter is a new means of communication
that enables customers to submit any
request for information about a service, product,
lead time or contact.
American Eurocopter was the first Eurocopter subsidiary
to adopt Keycopter, which replaced their
previous e-Spares application. Keycopter will soon
be extended to customers in Spain, South Africa
and Australia, and eventually every customer in the
world will be able to access the service.