“Since the new organization was set up, I have noted a substantial
improvement in our relations with Eurocopter teams at the
Logistics Department. They are now providing us with information
on a daily basis that is much more complete for each ordered
item. The delivery times for spares and repaired parts that have
been sent to the Taubate air base has also noticeably improved.
Overall, ties with the customers have become much more integrated.”
(*) Accompanied by Stéphane Jouberjean (center), in charge of the North and South America Region,
and Sebastiao Francisco Figuereido, a non-commissioned officer in the Brazilian Air Force.
“Since September 2006, we are pleased to
report that deliveries from Eurocopter have
greatly improved. Over time, the implementation
of the new set-up and the new solutions will
make it easier for us to manage our accounting,
our weekly and bi-monthly invoicing, and our
grouped deliveries for multiple orders. For our
maintenance activities, it is crucial for us to constantly
receive the most up-to-date information
so that we can respond to the end customer. You
have responded to our needs, and now we
would like to see your logistical performances
continue to improve over the long-term.”
(*) Accompanied by Véronique Selles, in charge
of the Europe-South Africa Region.